This is the privacy notice of Melanie Youles Ltd t/a My Estate Agent.
In this document, “I”, “me”, or “my” refers to Melanie Youles Ltd t/a My Estate Agent.

Registered Office:
Melanie Youles Ltd
Bidhams Crescent
Tadworth
Surrey
United Kingdom

Introduction

This notice explains my policy regarding all information I record about you. It covers information that can identify you and information that cannot.

I take your privacy extremely seriously. I understand that you expect your data to be treated with care, used only for its intended purpose, and not shared inappropriately. My policy is strict and complies with UK data protection law.

If you feel this policy does not meet your expectations, please let me know as soon as possible.

Except as set out in this notice, I do not share, sell, or disclose any personally identifiable information to third parties.

1. Basic Identification & Contact Information

I use this information:

1.1. To provide the services you request.
1.2. To verify your identity for security.
1.3. To market my services to you (where permitted).
1.4. In anonymous form to analyse trends, demographics or usage.

2. Marketplace Information

If you provide information for the purpose of using or buying a service involving a third party, you are giving permission for me to pass that information on where required to deliver the service.

3. Your Domain Name & Email Address

My servers recognise your domain name and record the pages you visit.

Your email address is never shared with anyone who does not need it to assist with your enquiry.

I use your email address to:

3.1. Correspond with you as expected.
3.2. Analyse usage trends anonymously.
3.3. Send information about services you have signed up for.
3.4. Share updates about other relevant services (you may unsubscribe at any time).

4. Information You Post Online

Information you publish on my website (e.g., forms, comments, or feedback) may be stored. I reserve the right to use this information as permitted in my Terms & Conditions.

5. Website Usage Information

I may use software, such as JavaScript, to analyse:

  • Pages you view
  • How you navigate to them
  • Time spent on pages
  • Website performance

6. Padlock Symbols & Trust Marks

I do not process payment information through my website. However, I take privacy and security seriously and encourage you to review this policy to understand how your data is protected.

7. Business & Personal Information

I undertake to preserve the confidentiality of all information shared with me in the course of business.

I store such information for at least six years for regulatory, legal and tax compliance.

Employees, contractors, and service providers may access your information only where necessary to perform their duties. They are bound by confidentiality.

8. Third-Party Advertising

Third parties may advertise on my site. These parties may use cookies or tracking tools. I do not control their technologies or how they use the data they collect.

9. Cookies

Cookies are used to improve website function and user experience.

Types of cookies I may use include:

9.1. To record cookie consent.
9.2. To allow essential website functions.
9.3. To operate the content management system.
9.4. To power the online contact form.
9.5. To enhance security on forms.
9.6. To analyse website usage anonymously.
9.7. To record webcast viewing activity.
9.8. To store your interactive activity for returning sessions.
9.9. To store your personal information for ease of future use.
9.10. To enable embedded videos (e.g., YouTube).

You can disable cookies in your browser, but some website functions may not operate correctly.

10. Calling My Office

Calling Line Identification (CLI) information may be collected to improve service quality.

11. Messages & Enquiries

Messages sent through forms or email are stored so that I can respond effectively. I may retain those communications for business purposes.

12. Complaints

If you submit a complaint:

  • I record the details you provide
  • I may share relevant information only if necessary to resolve the complaint
  • I may compile anonymous statistics to assess service levels

13. Third-Party Content

If you submit content to be displayed publicly, I may remove it if it breaches legal or ethical standards.

14. Job Applications & Employment

Any information submitted as part of a job application may be stored for up to three years. If employed, I retain employee records for six years after employment ends.

15. Content You Provide to Me

If you provide information intended to be shared publicly (e.g., property details), I am not responsible for how third parties may use it.

16. Marketing Information

When you register your details or transact with me, I may create a profile to personalise your experience and send relevant updates.

You may opt out of marketing at any time by emailing:
📧 melanie.youles@my-estate-agent.com

17. Information From Third Parties

Tools such as Google Analytics may collect anonymised information. No identifiable personal data is shared.

18. Affiliate Information

If you act as an affiliate or referrer, I will preserve the confidentiality of our relationship.

19. Disclosure to Government Authorities

I may be legally required to share personal information with regulatory or legal authorities.

20. Review or Update Your Information

You may request to review or correct your personal information at any time by contacting me.

21. Sale of Your Personal Information

I do not rent, sell, or disclose your data outside of what is set out in this notice.

22. Processing Data Outside the UK

My website may be hosted outside the UK, and I may use service providers in other countries. Your data may therefore be processed internationally in compliance with UK data laws.

23. Compliance With the Law

This policy is designed to comply with UK law, but if you feel it does not comply with your specific jurisdiction, please let me know.

24. Removal of Your Information

If you wish your information to be deleted, please contact me at:
📧 melanie.youles@my-estate-agent.com

I will take reasonable steps to verify your identity before making changes.

Contact

If you have any questions about this privacy notice, please contact:

📧 melanie.youles@my-estate-agent.com
📞 07584 991136